Order Tracking Policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During peak seasons or promotional periods, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Tracking Information
After your order is dispatched, a tracking number will be provided via email.
You can use this tracking number to monitor your shipment in real time through the carrier’s official website.
Please allow 24–48 hours for tracking information to become active after shipment.
3. Tracking Delays
Sometimes tracking updates may be delayed due to:
- Carrier system updates
- International shipping procedures
- Customs clearance processing
- High shipping volume periods
If your tracking number shows no updates for more than 5–7 business days, please contact our support team.
4. Order Status Issues
If your tracking shows any of the following statuses:
- “Not Found”
- “Label Created, Not Shipped”
- “In Transit with No Updates”
Do not worry — this is usually normal during early shipping stages.
We recommend waiting 48–72 hours for updates to appear.
5. Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
6. Contact Us
If you need assistance with your order tracking, please contact us:
📧 Email: minisawpro@sharerline.com
📱 WhatsApp: +86 130 4913 0756
We usually respond within 24–48 hours (business days).